Refund policy
Returns
We hope you love everything you order, but in case you don’t, you may return any product purchased on efchildren.com within 30 days from the date of purchase for a full refund. After 30 days, a store credit only can be issued. Please know after 90 days we can no longer accept products and process a compensation method, either a refund or store credit.
The returns must be in original packaging, unused (unworn, unwashed, un-altered) with tags attached. Original shipping charges are non-refundable. Along with the returned item(s), include your name, email address and order number or better yet the packing slip.
We do not accept returns for items not purchased on efchildren.com. If you purchased an item from anywhere other than efchildren.com, please reference the return policy of the company you purchased it from.
Please send all returns to the following address:
Earth Friendly Children
Attn: Customer Service/Return Dept.
The Shops at Chestnut Hill
199 Boylston St.
Chestnut Hill, MA 02467
**Please include your order number in a reference field on the shipping label.** Failure to include order number on label and within package may result in processing delays.
Customers are responsible for return shipping charges. We suggest, for your protection, that insurance be taken when shipping items back to us.
Returns are processed end of week. Funds are posted within 30 business days after items are received and reviewed. We reserve the right for review of all items for original condition criteria. Items found that do not meet criteria will be resolved properly according to policy. Refunds are issued to your original method of payment. Shipping charges are non-refundable.
Gift Return
Items received as gifts and purchased on the Earth Friendly Children website may be returned for store credit for the value paid by the purchaser. Merchandise must be in original condition including tags attached. New purchases are subject to shipping charges. We will NOT inform the purchaser of your return.
Please be sure you (the gift recipient) include your name, email address, phone number, reason for return, description of items being returned, and if possible, the person’s name who gave the gift and indicate on packing slip or additional note for gift return. All items must be returned for compensation for bundles.
Customers are responsible for return shipping costs. We suggest, for your protection, that insurance be taken when shipping items back to us.
Please send all returns to the following address:
Earth Friendly Children
Attn: Gift Return Dept
The Shops at Chestnut Hill
199 Boylston St.
Chestnut Hill, MA 02467
**Please include your order number in a reference field on the shipping label.** Failure to include order number on label and within package may result in processing delays.
Damages
Damages or defects must be reported within 30 days of delivery for a full refund/replacement(if stock allows) back to your original payment method. After 30 days from delivery, we will accept defective items for store credit only. When reporting a defective item, please include pictures and description of the issue.
Packages that arrive damaged or are missing contents must be reported to the mail carrier for claim and compensation. We are not held responsible for damages/missing contents and issues from mail carriers.
Exchanges
To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order and return the unneeded item(s). After we receive and review your original order, we’ll refund your original method of payment. (this does not apply to gifts. Please see gift return policy). Customer must provide new order number and indicate that returned items have been replaced with new order. If not properly indicated, returned order will be processed under the return policies. If you have any questions, please reach out to customer service.
Return to Sender
Orders that are returned to sender by the mail carrier will be refunded to the original payment method.